Terms of service

Terms of Service
Overview

This website is operated by Fancy Metal Goods Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Alice Wheeler London. By accessing this website and using our services, you agree to be bound by these Terms of Service, along with any additional policies referenced within them.

These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors. If you do not agree with any part of these Terms, you should not use this website or our services.

We may update these Terms from time to time. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the eCommerce platform that enables us to sell our products and services.

1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minors under your care to use this site.

You must not:

Use our products or services for unlawful purposes
Violate any applicable laws or regulations
Transmit viruses or malicious code

Any breach of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.

You understand that:

Non-sensitive data may be transferred across networks and adapted for technical requirements
Payment information is always encrypted during transmission

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.

3. Information Accuracy

We aim to ensure all information on our site is accurate and up to date. However, we do not guarantee completeness or accuracy at all times.

Content is provided for general information only and should not be relied upon as the sole basis for decision making.

We reserve the right to update or modify content at any time without obligation to do so.

4. Changes to Service and Pricing

Prices and product availability may change without notice.

We may modify or discontinue any part of the Service at any time without liability to you or any third party.

5. Products and Services

Some products may be available exclusively online and in limited quantities.

We aim to display product colours and images as accurately as possible, but cannot guarantee your device will display them correctly.

We reserve the right to:

Limit sales by person, region, or jurisdiction
Restrict quantities
Discontinue products at any time

We do not guarantee that products or services will meet your expectations or that errors will always be corrected.

6. Orders and Account Information

We reserve the right to refuse or cancel any order.

We may limit or cancel quantities per customer, household, or order, including those using the same account, payment method, or address.

You agree to provide accurate and up to date information for all purchases and to update your details when necessary.

7. Third-Party Tools

We may provide access to third-party tools which we do not control.

These tools are provided “as is” and we accept no liability for their use. Use of such tools is entirely at your own risk.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content, accuracy, or practices.

Any transactions or interactions with third-party sites are at your own risk.

9. User Submissions

If you submit comments, feedback, or other materials, you grant us the right to use, edit, and distribute them without restriction.

You are responsible for ensuring your submissions:

Do not infringe third-party rights
Are not unlawful, abusive, or misleading

We may remove content that breaches these Terms.

10. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

11. Errors and Omissions

Occasionally, there may be errors in product descriptions, pricing, or availability.

We reserve the right to correct these errors and cancel orders where necessary.

12. Prohibited Uses

You must not use the site:

For unlawful or fraudulent purposes
To infringe intellectual property rights
To harass, abuse, or discriminate
To upload malicious software or interfere with site security

We may terminate access for any breach of these conditions.

13. Disclaimer and Liability

Our Service and products are provided “as is” and “as available” without warranties of any kind.

We are not liable for:

Loss of profits, revenue, or data
Indirect or consequential damages

Liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will remain in effect.

16. Termination

These Terms remain in effect unless terminated by either you or us.

We may terminate your access immediately if you breach any part of these Terms.

17. Entire Agreement

These Terms, together with any policies posted on our site, form the entire agreement between you and us and replace any prior agreements.

18. Governing Law

These Terms are governed by the laws of the United Kingdom.

19. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site confirms your acceptance of any changes.

20. Contact Information

For any questions regarding these Terms, please contact:
orders@fmgsales.co.uk