Returns
Returns & Refunds
We hope you are delighted with your order from Alice Wheeler London. However, if you need to return an item, we have outlined our returns process below to make things as simple and clear as possible.
Returns Policy
If you wish to return an item, please ensure it is sent back to us within 14 days of receiving your order.
All returned items must be:
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Unused and in their original condition
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Free from marks, scratches, or signs of wear
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Returned in the original packaging where possible
Items that are returned damaged, used, or not in a resaleable condition may not be eligible for a refund.
How to Return an Item
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Complete the returns section of your delivery note, including your order number and reason for return.
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Carefully repackage the item to ensure it is protected during transit.
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Send your return to the address below.
We strongly recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Returns Address
Fancy Metal Goods Ltd
Alice Wheeler London
71 Lifford Lane
Kings Norton
Birmingham
B30 3DY
Refunds
Once your return has been received and inspected, we will process your refund as quickly as possible. Refunds are issued to the original payment method.
Please allow up to 7 working days for your refund to be processed after we receive your return. During busy periods, this may take slightly longer. You will receive a confirmation email once your refund has been completed.
Faulty Items
We take great care to ensure all items meet the high standards you expect from Alice Wheeler London. If you believe your item is faulty, please contact us before returning it.
Email us at office@fmgsales.co.uk or call 0121 459 9777, including:
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Your order number
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A brief description of the issue
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Clear photos where possible
We will advise you on the next steps and ensure the matter is resolved quickly and fairly.
Need Help?
If you have any questions about returns, refunds, or your order, our team is always happy to help.
📧 office@fmgsales.co.uk
📞 0121 459 9777
